cloudLibrary FAQ

Middlesex County Library is excited to announce a new digital collection for patrons – Cloud Library.  On October 1st the new Cloud Library collection will replace the current Libraries on the Go (OverDrive/Libby) collection and will provide access to over 120,000 eBook and eAudiobook titles to our patrons.

The Libraries on the Go collection was created in 2009 with five participating library systems to offer downloadable digital media from OverDrive.  This partnership was successful and provided Middlesex County residents with access to eBook and eAudiobook materials with a shared collection.

As the demand for digital materials increases, the Libraries on the Go member libraries decided to move the collection to Cloud Library which provides greater access to materials with a shared collection with twenty other membership libraries.  Middlesex County Library is confident this new shared collection will meet the information and recreation needs of our patrons.

The current digital collection with Libraries on the Go will end on November 17, 2019.

Why is this change happening?

As the demand for digital materials increases, the Libraries on the Go member libraries decided to move the collection to Cloud Library which provides greater access to materials with a shared collection with twenty other membership libraries.  Middlesex County Library is confident this new shared collection will meet the information and recreation needs of our patrons.

How long will Libraries on the Go (OverDrive/Libby) be available? When is the last possible day I can use Libraries on the Go (OverDrive/Libby) before it is shut down?

Libraries on the Go (OverDrive/Libby)will be available from now until November 17, 2019. October 21 will be the last day to place holds with OverDrive/Libby, October 28 will be the last day to borrow from OverDrive/Libby.

Will the current Libraries on the Go (OverDrive/Libby) collection migrate over to cloudLibrary?

Some of the content the shared Libraries on the Go (OverDrive/Libby)collection will migrate over to Middlesex County Library's cloudLibrary collection on November 18, 2019. The content will be shared between the 5 libraries that partnered to create Libraries on the Go.

When is the last day I can borrow titles in Libraries on the Go (OverDrive/Libby)?

October 28, 2019 is the last day you can borrow titles in Libraries on the Go (OverDrive/Libby). You will still be able to read or listen to borrowed titles in OverDrive/Libby until November 17.

When is the last day I can place holds on titles in Libraries on the Go (OverDrive/Libby)?

October 21, 2019 is the last day you can place holds on titles in Libraries on the Go (OverDrive/Libby). However, keep in mind that you'll be unable to borrow items after October 28.

Will my holds be automatically transferred from Libraries on the Go (OverDrive/Libby)  to cloudLibrary?

No. Your holds from Libraries on the Go (OverDrive/Libby) are unable to be automatically transferred to cloudLibrary. We encourage you to switch over to cloudLibrary to start placing holds on titles.  If the title you're looking for isn't in our collection now, please try again after November 17 when additional content will be added. Your current list of Libraries on the Go holds, can also be printed off for reference:

  1. Login to Libraries on the Go in your web browser (even for Libby users). 
  2. Click on "My Account" in the upper right hand corner, then select "Holds" from the drop down menu.
  3. Use your web browser's print function to print or save as a PDF.
  4. If you need further assistance, please attend one of our cloudLibrary Training sessions or visit a library branch

Will my reading history be automatically transferred from Libraries on the Go (OverDrive/Libby)  to cloudLibrary?

No. Your reading history in Libraries on the Go (OverDrive/Libby) will not be automatically transferred to cloudLibrary. If you want to keep your OverDrive/Libby reading history, you will need to copy this information and save it elsewhere before November 17, 2019. Consider printing your reading history (follow the instructions for printing holds above, selecting "History" from the my account drop down menu. 

How many items can I check out in cloudLibrary at one time?

Up to 15 items.

How many holds can I place in cloudLibrary at one time?

Up to 10 items.

How long can I borrow an item for in cloudLibrary?

Up to 21 days. After this time period, your item will automatically expire.

Will my OverDrive/Libby account from another public library (ie. London, Elgin, etc.) be impacted by the OverDrive/Libby shut-down happening at Middlesex County Library?

No. Middlesex County Library will be discontinuing Libraries on the Go (OverDrive/Libby), however users can still access OverDrive/Libby using their library card from other participating libraries.

Do I need to sign up for an account with cloudLibrary to use the platform?

No, you do not need to create a new account; you will login to cloudLibrary with your Middlesex County Library card number and PIN. 

What happens to my OverDrive/Libby account after Libraries on the Go is shut down?

Once Libraries on the Go (OverDrive/Libby) is shut-down and no longer available after November 17, 2019, existing information associated with the Libraries on the Go (OverDrive/Libby) account you made using your Middlesex County Library card (i.e., email, reading history, holds, etc.) will be eliminated. It will not affect other accounts created with cards from other libraries (ie. London, Elgin, etc.).

What mobile devices are compatible with cloudLibrary?

cloudLibrary has apps available for both Apple and Android devices. For tips on getting started try our cloudLibrary for Apps Guide.  For more information on device compatibility visit yourcloudlibrary.com

I own a new Kobo eReader with OverDrive as a built-in feature. Can I get cloudLibrary built in for my Kobo eReader?

No. cloudLibrary integration is not available for Kobo eReader products. However, cloudLibrary eBooks (epub, pdf) can be transferred over to all Kobo eReaders, including those with built-in OverDrive compatibility using the cloudLibrary desktop app.

Can I download and transfer eBooks through cloudLibrary to my eReader? How does this work?

Yes, once you have checked out a book using cloudLibrary desktop (Windows OS/Mac OS), you can transfer a copy to your eReader. For tips on getting started, try our cloudLibrary for Desktop Guide.

Note: When you first use the cloudLibrary desktop app, you will be prompted to activate your cloudLibrary account with an Adobe ID after you log in. It is important that the PC and the eReader have both been activated with the same encrypting account - either an Adobe ID account or a cloudLibrary vendor ID Adobe account.

If you will only be using cloudLibrary (without OverDrive): When you log in to the cloudLibrary desktop app, choose the recommended option to "automatically generate an ID." Note that if you have used OverDrive® in the past, Adobe Digital Editions must be uninstalled from your computer before installing the cloudLibrary™ app in order for it to function properly.

If you will be using both cloudLibrary and OverDrive: You must have both the cloudLibrary desktop app and Adobe Digital Editions installed on your computer. Any eBooks you download in cloudLibrary will redirect to Adobe Digital Editions. When you authorize the cloudLibrary app, do not use the recommended instructions to "automatically generate an ID." Instead, choose "explicitly provide an Adobe ID", and enter the same ID that you have used for Adobe Digital Editions. Some computers may recognize your ID automatically, and you can simply click to activate the detected ID.

How do I suggest a title for purchase in cloudLibrary?

Currently, you are not able to suggest a title for purchase in cloudLibrary. However, this feature will be coming soon!

Why do some titles 'disappear' in cloudLibrary?

Middlesex County Library has partnered with public libraries across Ontario to form a cloudLinking consortium. cloudLinking allows participating libraries to pool eBook & eAudiobook collections together on cloudLibrary, providing a greater selection of titles and more 'available now' copies to library cardholders. The reason why some titles may seem to 'disappear' or may not be holdable in cloudLibrary is because they belong to another library within the consortium and have been borrowed. These titles will reappear once they are returned and will be available to borrow again. All Middlesex County Library owned titles remain visible and holdable on cloudLibrary regardless of their availability status.

Can I listen to my e-Audiobook offline on my mobile device?

Yes, offline listening is available in the mobile apps once an e-Audiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an e-Audiobook. You may need to the tap the download and/or play button to resume when this occurs.

Can I transfer my e-Audiobook from my Mac or my PC to my MP3 player?

No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file. Transfer of the file is not available.