cloudLibrary FAQ

Middlesex County Library is excited to offer eBooks and Digital Audiobooks to our patrons via the cloudLibrary platform.  You can access our cloudLibrary collection by downloading the app for iOS or Android, or on your Windows or Mac PC.

How many items can I check out in cloudLibrary at one time?

Up to 15 items.

How many holds can I place in cloudLibrary at one time?

Up to 10 items.

How long can I borrow an item for in cloudLibrary?

Up to 21 days. After this time period, your item will automatically expire.

Do I need to sign up for an account with cloudLibrary to use the platform?

No, you do not need to create a new account; you will login to cloudLibrary with your Middlesex County Library card number and PIN. 

What mobile devices are compatible with cloudLibrary?

cloudLibrary has apps available for both Apple and Android devices. For tips on getting started try our cloudLibrary for Apps Guide.  For more information on device compatibility visit yourcloudlibrary.com

I own a new Kobo eReader with OverDrive as a built-in feature. Can I get cloudLibrary built in for my Kobo eReader?

No. cloudLibrary integration is not available for Kobo eReader products. However, cloudLibrary eBooks (epub, pdf) can be transferred over to all Kobo eReaders, including those with built-in OverDrive compatibility using the cloudLibrary desktop app.

Can I download and transfer eBooks through cloudLibrary to my eReader? How does this work?

Yes, once you have checked out a book using cloudLibrary desktop (Windows OS/Mac OS), you can transfer a copy to your eReader. For tips on getting started, try our cloudLibrary for Desktop Guide or view our helpful YouTube video.

Note: When you first use the cloudLibrary desktop app, you will be prompted to activate your cloudLibrary account with an Adobe ID after you log in. It is important that the PC and the eReader have both been activated with the same encrypting account - either an Adobe ID account or a cloudLibrary vendor ID Adobe account.

If you will only be using cloudLibrary (without OverDrive): When you log in to the cloudLibrary desktop app, choose the recommended option to "automatically generate an ID." Note that if you have used OverDrive® in the past, Adobe Digital Editions must be uninstalled from your computer before installing the cloudLibrary™ app in order for it to function properly.

If you will be using both cloudLibrary and OverDrive: You must have both the cloudLibrary desktop app and Adobe Digital Editions installed on your computer. Any eBooks you download in cloudLibrary will redirect to Adobe Digital Editions. When you authorize the cloudLibrary app, do not use the recommended instructions to "automatically generate an ID." Instead, choose "explicitly provide an Adobe ID", and enter the same ID that you have used for Adobe Digital Editions. Some computers may recognize your ID automatically, and you can simply click to activate the detected ID.

Is my Kindle eReader compatiable with cloudLibrary?

cloudLibrary will work with some Kindle Fires and Kindle HDs. It is not compatible with Kindle Paperwhite or eInk device. For information on getting started with cloudLibrary on your Kindle Fire, check out our Getting Started With cloudLibrary for Kindle Fire & HD guide.

How do I suggest a title for purchase in cloudLibrary?

To suggest a title for purchase, select "Search", then "Filters".  Under "Availability" you will see an option for "Suggestions for Library".  Select this filter, making sure to save your selection.  Then search for a title or author like you normally would.  If an eBook or audiobook is available to be borrowed or placed on hold, you'll be given that option.  If there is not a copy currently available to borrow or place on hold, you will see a "Suggest" button.  Simply select "Suggest"  (or suggest to library) and we'll receive your recommendation.  At this time patrons may make up to 3 suggestions each month.  Please note that we may not be able to purchase all titles suggested. 

Why do some titles 'disappear' in cloudLibrary?

Middlesex County Library has partnered with public libraries across Ontario to form a cloudLinking consortium. cloudLinking allows participating libraries to pool eBook & eAudiobook collections together on cloudLibrary, providing a greater selection of titles and more 'available now' copies to library cardholders. The reason why some titles may seem to 'disappear' or may not be holdable in cloudLibrary is because they belong to another library within the consortium and have been borrowed. These titles will reappear once they are returned and will be available to borrow again. All Middlesex County Library owned titles remain visible and holdable on cloudLibrary regardless of their availability status.

Can I listen to my e-Audiobook offline on my mobile device?

Yes, offline listening is available in the mobile apps once an e-Audiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an e-Audiobook. You may need to the tap the download and/or play button to resume when this occurs.

Can I transfer my e-Audiobook from my Mac or my PC to my MP3 player?

No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file. Transfer of the file is not available.