Items Request

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Submissions for this form are closed.

This form is no longer in use.  After a one week transition period patrons will once again be able to place holds using our online catalogue (Encore) beginning Wednesday August 12. Please visit our updates page for more important information about this transition.

If requesting items by mail, completing this form means you are consenting to have materials mailed to the address on your account. You can verify the address on your account by logging into your account with your card number and PIN, and clicking the "Edit Account" button.  If your address is incorrect or you are unable to verify, please email us your current address at or call 519-245-8237. 

If requesting items for curbside pickup, please review our guidelines.  Once staff have notified you that your items are ready, visit your selected branch during their designated curbside pickup hours.  Be sure to follow any posted instructions when you arrive at the branch, as some aspects of pickup may differ at some locations.

There is a limit of one request per card every two weeks, and a limit of 3 books and 3 DVDs per request. Prior to making your request we ask that you check the catalogue to determine if your desired items are available to be borrowed.  Items that have a status of "Available" and a location of either Dorchester, Glencoe, Komoka, Lucan, Parkhill or Strathroy are the items most likely to be available. In the example below the book "Apples for Everyone" has a location of 'Strathroy' and a status of 'Available'. While staff will do their best, we cannot guarantee that you will receive the items requested. 

Due to branch closures and extended loan periods, items you had on hold prior to our shut down period and items currently showing as "In-Transit" may not become available.  Holds on these items will not expire.  Items will be processed as they are returned and as branches re-open.  If one of your held items becomes available, you will be contacted by staff about having that item mailed, or picking it up at a branch.  Please do not request items you already have on hold using this form. 

If you are not sure what items to request, you can choose the "Have staff select items on my behalf" option and complete a brief questionnaire.  Staff will then mail selection of items based on your responses.

All items mailed out will have a due date 4 weeks from when they were mailed.  However, if you wish to return items earlier you may do so by placing them in the drop box at your local branch.  We ask that you consider returning them early to so others might enjoy them too.  Library materials loaned from before the closure may also be returned to your local branch at this time.  For the safety of our staff and patrons please wait to return items if you may have been exposed to COVID-19 or are currently exhibiting symptoms.