Service Updates

Service Updates

April 20 - Curbside Pickup and Computer Appointments will continue

The Ontario Library Service has confirmed the current level of restrictions for public libraries. At this time, we are not required to adjust any of our services.

Curbside Pickup is currently being offered at 10 locations; find additional information and hours on our locations page.

Computer Appointments and Tech Support Sessions are currently being offered at 5 locations; to book an appointment call 519-245-8237 or book online 

All other Middlesex County Library branches will remain closed until further notice. Taking into consideration challenges related to facility maintenance, layout and other factors unique to each location, we are following our own phased reopening plan (which can be found here https://egenda.middlesex.ca/files/agendas/290/), and we will increase our service levels when we are able to do so safely.

Patrons who are unable to visit a branch for curbside pickup, can have library materials mailed directly to their home.  Further information can be found below.

While we will continue to accept returns in the exterior drop-boxes at 14 locations; please only return items if it is safe for you to do so.  All overdue fines will continue to be waived during this period.  If you need assistance to renew items, contact any branch during their curbside hours, or find more ways to reach us on our Contact page.

For assistance, or if you have any questions please contact us.  We can be reached by email at librarian@middlesex.ca, you can chat live with library staff or call us at 519-245-8237.

Strathroy Construction Disruptions

Curbside pickup for the Strathroy Library has been moved temporarily to our library administration building located at 34-B Frank Street (behind the Strathroy Library).  Hours at this location will be: Monday 1-4 pm, Tuesday 1-7 pm, Wednesday 1-4 pm, Thursday 1-4 pm and Friday 1-4 pm.  

The book return for the Strathroy Library has also been relocated to this location. 

Computer appointments at the Strathroy Branch are suspended until further notice, due to the ongoing construction project.

For more information about this exciting renovation project to create an EarlyON Child and Family Centre within the Strathroy Library please read our press release.

Delaware Library Book Return

The book return at the Delaware Library has been temporarily closed. This is a temporary disruption, which is likely to extend until the spring.  This is not a permanent removal - the book return will be replaced to ensure that residents are able to conveniently return library materials.  We apologize for this inconvenience.

Delaware patrons are asked to please consider returning their items at the Komoka or Mt Brydges Libraries, or any other Middlesex County Library location that is convenient for them. 

If you have questions or concerns, please contact us at 519-245-8237.

Curbside Pickup

All Middlesex County Library curbside pickup locations have printed copies of the COVID-19 Vaccine Screening and Consent form available.  For more information contact your local branch during their open hours.

10 Middlesex County Library locations are currently offering curbside pickup.  Patrons are able to place items on hold, and select their desired pickup location, using our online catalogue or the My Library! app. Once notified that items are available for pickup, visit the pickup location during the designated curbside hours. Please bring your library card and adhere to posted directions regarding social distancing. Visit our locations page for to view open branches and curbside pickup hours.

For patrons picking up items from the Ailsa Craig Library, we ask that you book an appointment in advance.  Book by calling 519-293-3441 during curbside hours, or email us at anytime at acraig_staff@middlesex.ca 

Going forward patrons will have two weeks to pick-up a hold after being notified that it is available.  Those patrons without an email address on their account will be notified by phone, all others will receive the automated email messages that were in use prior to the closure.

When searching our online catalogue, you may notice that some items will show up in your search results, but you will not have the option to place them on hold.  These items are temporarily unavailable due to branch closures.  We apologize for this inconvenience, and thank you for your patience while we work through our phased re-opening process.

Important to know:

  • Branches will not be open for browsing, however patrons can select from Quick Picks, Surprise & Binge Bags, and more on display at curbside locations. Other items can be requested by placing a hold using our online catalogue or by calling 519-245-8237.
  • Patrons who are unable to use curbside pickup can still have items mailed by selecting “Mail My Items” as their pick-up location. 
  • When placing new holds, the pickup location options will be limited to the ten branches currently open for curbside pickup and Mail My Items for those who wish to have items mailed. As stated above, we will automatically change pickup locations for your existing holds.  This can be changed to another open location of your choice by logging into your online account, emailing librarian@middlesex.ca or by calling 519-245-8237.
  • At this time, there will be a temporary decrease in the number of holds permitted per card to 15.  This will be returned to the previous limit when all branches have been reopened.

For Patrons of Closed Branches

Patrons of the Coldstream, Delaware, Melbourne, Newbury, and Wardsville branches have had their default pickup location changed to a nearby branch open for curbside pickup.  The changed pickup locations are as follows:

  • Coldstream and Delaware have been changed to Komoka
  • Melbourne, Newbury and Wardsville have been changed to Glencoe

If you would prefer a different pickup location, including having your items mailed, login to your online account and select your preferred curbside pickup location from the drop down menu.  If you have a hold that is ‘Ready for Pick-Up’ or ‘In Transit’ and you are unable to change the location please email us at librarian@middlesex.ca or call 519-245-8237 for assistance.

Items by Mail

For patrons that are outside of the communities where branches are offering curbside pickup, or for those unable to visit a branch, we are still offering items by mail. When placing holds in the online catalogue, simply select "Mail My Items" as the pickup location. If you need assistance, please email librarian@middlesex.ca or call 519-245-8237.

Items received by mail can be returned to the drop box at 14 of our locations.  Drop boxes are available 24/7, even at locations that are temporarily closed, with the temporary exception of the Delaware Library.

Returning Items

Middlesex County Library is now encouraging the return of all materials in a timely fashion, however all overdue fines will be waived for the lockdown period.

Items can be placed in the drop-box or returns slot at 14 locations.   Please note that we are quarantining all returns and it may take 3-14 days for items to be removed from your account. You may receive overdue notifications during this period, they can be disregarded if items have been returned.

You can verify due dates by logging into your online account using your library card number and PIN.  If you require assistance to access your account, or have other questions, please email librarian@middlesex.ca, chat live with Library Staff during business hours, or call 519-245-8237 and leave a message with your contact information. 

Computers

Mobile Hotspots

Hotspots are connected to a cellular network and can be used with any wireless device.  Due to data limits, not all websites and apps will be available for use; ask staff for more information. Borrowers must be 18+ with a valid Middlesex County Library card.  To learn more about how hotspots work, check out our getting started PDF. 

Call 519-245-8237 for assistance, or reserve using our online catalogueHotspots must be picked up at the owning library (look for your desired pickup location when placing the hold). They are currently available in Strathroy, Dorchester, Glencoe, Lucan and Parkhill. Hotspots loan for 7 days, and can be renewed once if no one else has requested.  

Computers and WiFi

Computer Appointments and Tech Support Sessions are currently being offered at 5 locations; to book an appointment call 519-245-8237 or book online 

WiFi is available at all of our locations, even when branches are closed.  Patrons are welcome to use WiFi from outside of the libraries if able to do so.

Tech Support Sessions

One-on-one tech Support sessions are available at branches offering computer appointments.  Please note that staff will not be able to handle your device, and social distancing protocols will be followed.  Book an appointment online or call 519-245-8237 

Creative & Maker Spaces

Limited access to the spaces in both Dorchester and Glencoe is available; please contact the branch directly for more information.  The Dorchester Library can be reached at 519-268-3451, the Glencoe Library can be reached at 519-287-2735.

Printing, Photocopying & Faxing 

Patrons needing to print can use our printing service to have files printed for pickup a curbside location, or can book a computer appointment to print in branch.

Patrons needing to photocopy or fax will need to book a computer appointment to do so.  Book online or call 519-245-8237.

All Middlesex County Library curbside pickup locations have printed copies of the COVID-19 Vaccine Screening and Consent form available.  For more information contact your local branch during their open hours.

Digital Collections

While we are closed, please take advantage of our digital services that are always available! Download eBooks & digital audiobooks from cloudLibrary and Axis 360, enjoy newspapers and magazines from around the world with PressReader, stream movies, music and more with Hoopla, and stream high quality cinema and children's content with Kanopy. All of these digital collections and more online resources are available from the comfort of home with your library card and PIN.  

Find these resources on our Digital Collections page.  Need help getting started?  Find How to Guides and links to support on the Digital Collections Help page.

Need a library card?  Use the online form to apply for a virtual library card.

Questions?

Any changes to library services and hours will be posted on our website and will also be shared on our social media accounts.

Information related to COVID-19 and Middlesex County can be found on the Middlesex County website.

Contact us via email at librarian@middlesex.ca, call us and leave a message at 519-245-8237, Live Chat during business hours, or complete our contact form to request a follow-up email or phone call (even just to chat).