Service Updates

Service Updates

Service Update

Middlesex County Library is excited to announce our latest collaboration with the Township of Adelaide Metcalfe: the NovelBranch Library Kiosk. Located in the Adelaide Metcalfe Township Office at 2340 Egremont Drive, the NovelBranch offers residents a library service point within their community. Users of the NovelBranch will be able to browse, check-out and return books, all at one convenient location. Beginning Wednesday, October 20th the NovelBranch will be available every week day from 9:00 am until 4:00 pm. Learn more.

Reopening our libraries

Currently, ten Middlesex County Libraries - Ailsa Craig, Dorchester, Glencoe, Ilderton, Komoka, Lucan, Mt Brydges, Parkhill, Strathroy and Thorndale - are open to patrons for short visits to browse the collection, pick up holds, and use computers and wifi.  These branches have new temporary hours, and all services are drop-in: no appointment needed. Learn more about what to expect when visiting a library for in person services.

Patrons unable to visit a branch for any reason will still be able to request library items delivered by mail. Learn more about Items by Mail. 

All other locations will stay closed until further notice. Taking into consideration the size, layout and other factors unique to each location, we will continue to evaluate our reopening plan and communicate timelines and details as we move forward. We appreciate your continued patience as we implement new procedures to ensure the safety of both the public and library staff.

For assistance, or if you have any questions please contact us.  We can be reached by email at librarian@middlesex.ca, you can chat live with library staff or call us at 519-245-8237.

New Temporary Hours

  Monday Tuesday Wednesday Thursday Friday Saturday
Ailsa Craig closed closed 4:00-7:00PM 4:00-7:00PM closed 10:00AM-1:00PM
Dorchester closed 1:00-7:00PM 1:00-7:00PM 10:00AM-4:00PM closed 10:00AM-2:00PM
Glencoe closed closed 10:00AM-4:00PM 1:00-7:00PM 10:00AM-4:00PM 10:00AM-2:00PM
Ilderton closed 4:00-7:00PM closed 4:00-7:00PM closed 10:00AM-1:00PM
Komoka closed closed 10:00AM-4:00PM 1:00-7:00PM 10:00AM-4:00PM 10:00AM-2:00PM
Lucan closed 10:00AM-4:00PM 1:00-7:00PM 4:00-7:00PM closed 10:00AM-2:00PM
Mt Brydges closed 4:00-7:00PM closed 4:00-7:00PM closed 10:00AM-1:00PM
Parkhill closed closed 10:00AM-4:00PM 1:00-7:00PM 10:00AM-4:00PM 10:00AM-2:00PM
Strathroy 10:00AM-4:00PM 1:00-7:00PM 10:00AM-4:00PM 1:00-7:00PM 10:00AM-4:00PM 10:00AM-2:00PM
Thorndale closed closed 4:00-7:00PM 4:00-7:00PM closed 10:00AM-1:00PM

 

visiting a library for in-person service

Patrons who are ill, or who have or believe they have come in contact with Covid-19, will not be permitted in the library as per recommendations set out by government and health officials.

Vaccine Receipts are not required to enter any Middlesex County Library location.  Visitors to the Komoka Library please note that while you do not need proof of vaccination to enter the library, a vaccine receipt and ID are required to enter the other areas of the Wellness Centre. When visiting, please come directly to the library after entering the building.

All patrons over the age of 2 are asked to wear a mask when visiting a library.

Each branch will be limiting the number of patrons inside the library at any one time to maintain appropriate social distancing.  To assist with this, we ask that you keep visits brief and follow posted directional signage during your visit. 

Washrooms may not be available for public use at all locations. To check availability ahead of your visit, please contact the library branch directly.

Water fountains will be unavailable to the public.

No food or drink, other than water, will be permitted in the library.

Children's toys & activities, study areas, microfilm and lounge seating will not be available at this time.

Computers and WiFi

Computers will be available on a first come, first served basis, and use will be limited to 30 minutes.

There will be a limited number of seats in each open branch reserved for WiFi usage for those with their own device. Use of these areas will be limited to 30 minutes.

WiFi is available at all 15 of locations, even when branches are closed.  Patrons are welcome to use WiFi from outside of the library if able to so.

Printing and Photocopying

Printing, photocopying and faxing will be available for patrons visiting open branches, and during computer appointments at the Komoka Library.

We will continue to offer our printing service at branches offering curbside pickup, and to assist with keeping visits to open branches brief.  To utilize the print service, simply complete the online form and upload your documents. Please wait until you are contacted by the library to visit to pickup your prints.

As of July 26, Middlesex County Library will resume collecting fees* for these services.  Payments can be made in cash or by cheque.  If you are a Middlesex County Library cardholder, charge may also be applied to your account and paid online. Vaccine Receipts will be printed free of charge.

  • Black & White Prints/Copies - $0.15 per printed side 
  • Colour Prints/Copies - $0.25 per printed side
  • Local Faxing - $0.50 per page 
  • Long Distance Faxing - $1.00 per page 
  • Scan to email available free of charge

*Fee exemptions are available for items related to government services, social services, legal aid, partnership programs and employment services. Please verify exemptions with staff.

Creative & Maker Spaces

Limited access to the spaces in both Dorchester and Glencoe is available; please contact the branch directly for more information. The Dorchester Library can be reached at 519-268-3451, the Glencoe Library can be reached at 519-287-2735.

Borrowing & Returning Items

10 Libraries are currently open for browsing and hold pick-up, you are welcome to drop-in to any location anytime during their open hours to browse for items or to pick-up your available holds.

Going forward patrons will have two weeks to pick-up a hold after being notified that it is available.  Those patrons without an email address on their account will be notified by phone, all others will receive the automated email messages that were in use prior to the closure. When searching our online catalogue, you may notice that some items will show up in your search results, but you will not have the option to place them on hold.  These items are temporarily unavailable due to branch closures.  We apologize for this inconvenience, and thank you for your patience while we work through our phased re-opening process.

Things to know:

  • Patrons can request a customized selection of items either for pickup at a branch or to be mailed to their home using our online Personalized Picks form
  • When placing new holds, the pickup location options will be limited to the ten branches currently open and Mail My Items for those who wish to have items mailed. This can be changed to another open location of your choice by logging into your online account, emailing librarian@middlesex.ca or by calling 519-245-8237.
  • At this time, there will be a temporary decrease in the number of holds permitted per card to 20.  This will be returned to the previous limit when all branches have been reopened.

For Patrons of Closed Branches

Patrons of the Coldstream, Delaware, Melbourne, Newbury, and Wardsville branches have had their default pickup location changed to a nearby branch open for pickup.  The changed pickup locations are as follows:

  • Coldstream and Delaware have been changed to Komoka
  • Melbourne, Newbury and Wardsville have been changed to Glencoe

If you would prefer a different pickup location, including having your items mailed, login to your online account and select your preferred curbside pickup location from the drop down menu.  If you have a hold that is ‘Ready for Pick-Up’ or ‘In Transit’ and you are unable to change the location please email us at librarian@middlesex.ca or call 519-245-8237 for assistance.

Items by Mail

Any one unable to visit a branch for any reason is able to request library items to be delivered by mail. When placing holds in the online catalogue, simply select "Mail My Items" as the pickup location and we handled the rest. If you need assistance, please email librarian@middlesex.ca or call 519-245-8237.

Items received by mail can be returned to the drop box at all 15 of our libraries.  Drop boxes are available 24/7, even at locations that are temporarily closed.  The drop-box has been re-installed at the Delaware Library. 

Returning Items

The temporary book return has been removed from the Strathroy Library curbside location. Please return items in the returns slot of the main library building (under the awning).

Items can be placed in the drop-box or returns slot at all 15 of our libraries. The drop-box has been re-installed at the Delaware Library.   Returns will not be accepted at the circulation desk, however branches offering in person services and are able to do so safety, may offer an alternative inside location to return items.  Please confirm with staff and follow any posted directional signage.

As of July 26, Middlesex County Library will no longer be quarantining returned materials. However, due to limited open hours, items may still remain on your account for a number of days after being returned.  You may receive overdue notifications during this period, please disregard if the item(s) have been returned.

Overdue fines will continue to be waived during this period, but charges for lost and damaged items will apply.

You can verify due dates by logging into your online account using your library card number and PIN.  If you require assistance to access your account, or have other questions, please email librarian@middlesex.cachat live with Library Staff during business hours, or call 519-245-8237 and leave a message with your contact information. 

Mobile Hotspots

Hotspots are connected to a cellular network and can be used with any wireless device.  Due to data limits, not all websites and apps will be available for use; ask staff for more information. Borrowers must be 18+ with a valid Middlesex County Library card.  To learn more about how hotspots work, check out our getting started PDF.  Hotspots loan for 7 days, and can be renewed once if no one else has requested.  

Hotspots for pick-up in Strathroy, Dorchester, Glencoe, Lucan and Parkhill can be reserved using our online catalogue. The pickup location for the hold will be limited to the home library of the device.

Hotspots can also be requested for pick-up at the Coldstream, Delaware, Melbourne, Newbury and Wardsville Libraries.  An appointment must be booked for pickup, to request call 519-245-8237 or email librarian@middlesex.ca

Digital Collections

All patrons are encouraged to take advantage of our digital services that are always available! Download eBooks & digital audiobooks from cloudLibrary and Axis 360, enjoy newspapers and magazines from around the world with PressReader, stream movies, music and more with Hoopla, stream high quality cinema and children's content with Kanopy, and improve your skills with courses from Udemy. All of these digital collections and more online resources are available from the comfort of home with your library card and PIN.  

Find these resources on our Digital Collections page.  Need help getting started?  Find How to Guides and links to support on the Digital Collections Help page.

Need a library card?  Use the online form to apply for a virtual library card.

Questions?

Any changes to library services and hours will be posted on our website and will also be shared on our social media accounts.

Information related to COVID-19 and Middlesex County can be found on the Middlesex County website.

Contact us via email at librarian@middlesex.ca, call us and leave a message at 519-245-8237, Live Chat during business hours, or complete our contact form to request a follow-up email or phone call (even just to chat).