Service Updates

November 19 Update:

 

Middlesex County Library is currently offering curbside pickup at 9 locations:  Ailsa Craig, Dorchester, Glencoe, Komoka, Lucan, Mt Brydges, Parkhill, Strathroy, and Thorndale. 

Visit our locations page to view all of the curbside pickup hours for these branches.

Items can be requested for curbside pickup by placing them on hold using your online account or by calling 519-245-8237. Visit our curbside pickup page to learn more.

6 branches are currently offering computer access by appointment.  Hours can be found on our Locations page and computer appointments can be booked online or by calling 519-245-8237.

All other Middlesex County Library branches will remain closed until further notice. Taking into consideration challenges related to facility maintenance, layout and other factors unique to each location, we are currently focused on delivering services in these 6 largest branches across the County.  We are following our own phased reopening plan (which can be found here https://egenda.middlesex.ca/files/agendas/290/), and we will increase our service levels when we are able to do so safely.

Questions? Email us at librarian@middlesex.ca, chat live with library staff or call 519-245-8237.

Curbside Pickup:

Middlesex County Library has now returned to using our online catalogue (Encore) for patron requests.  9 Middlesex County Library locations are currently offering curbside pickup.  Patrons are able to place items on hold, and select their desired pickup location, using our online catalogue or the My Library! app. Once notified that items are available for pickup, visit the pickup location during the designated curbside hours. Please bring your library card and adhere to posted directions regarding social distancing. Visit our locations page for to view open branches and curbside pickup hours.

For patrons picking up items from the Ailsa Craig Library, we ask that you book an appointment in advance.  Book by calling 519-293-3441 during curbside hours, or email us at anytime at acraig_staff@middlesex.ca 

For patrons that are outside of the communities where branches are offering curbside pickup, or for those unable to visit a branch, we are still offering items by mail. When placing holds in the online catalogue, simply select "Mail My Items" as the pickup location. If you need assistance, please email librarian@middlesex.ca or call 519-245-8237.

Going forward patrons will have two weeks to pick-up a hold after being notified that it is available.  Those patrons without an email address on their account will be notified by phone, all others will receive the automated email messages that were in use prior to the closure.

When searching our online catalogue, you may notice that some items will show up in your search results, but you will not have the option to place them on hold.  These items are temporarily unavailable due to branch closures.  We apologize for this inconvenience, and thank you for your patience while we work through our phased re-opening process.

Important to know:

  • Branches will not be open for browsing.  All items must be requested by placing a hold using our online catalogue or by calling 519-245-8237, and picked up during curbside hours or mailed.
  • Patrons who are unable to use curbside pickup can still have items mailed by selecting “Mail My Items” as their pick-up location. 
  • When placing new holds, the pickup location options will be limited to the six branches currently open for curbside pickup and Mail My Items for those who wish to have items mailed. As stated above, we will automatically change pickup locations for your existing holds.  This can be changed to another open location of your choice by logging into your online account, emailing librarian@middlesex.ca or by calling 519-245-8237.
  • At this time, there will be a temporary decrease in the number of holds permitted per card to 15.  This will be returned to the previous limit when all branches have been reopened.

For Patrons of Closed Branches

All holds that were placed prior to, and during the weeks immediately following, our March 17 closure that were for pickup at the Ailsa Craig, Coldstream, Delaware, Ilderton, Melbourne, Mt. Brydges, Newbury, Thorndale and Wardsville branches will have their pickup location changed to a nearby branch open for curbside pickup.  The changed pickup locations will be as follows:

  • Ailsa Craig will be changed to Parkhill
  • Coldstream, Delaware, Ilderton and Mt. Brydges will be changed to Komoka
  • Melbourne, Newbury and Wardsville will be changed to Glencoe
  • Thorndale will be changed to Dorchester

If you would prefer a different pickup location, login to your online account and select your preferred curbside pickup location (currently Dorchester, Glencoe, Komoka, Lucan, Parkhill and Strathroy) from the drop down menu.  If you have a hold that is ‘Ready for Pick-Up’ or ‘In Transit’ and you are unable to change the location please email us at librarian@middlesex.ca or call 519-245-8237 for assistance.

If you would prefer to have your items mailed, login to your online account and select “Mail My Items” as your pick-up location.  If you need assistance, please email librarian@middlesex.ca or call 519-245-8237.

Returning items:

Middlesex County Library is now encouraging the return of all materials borrowed prior to our COVID-19 shut down on March 17, as well as items borrowed during the early stages of mailing and curbside pickup.

Items borrowed prior to March 17 have a due date of August 2.  Items can be placed in the drop-box or returns slot at anyone of our 15 locations.   Please note that we are quarantining all returns and it may take 3-14 days for items to be removed from your account. You may receive overdue notifications during this period, they can be disregarded if items have been returned.

Items received via mail, or picked up curbside may also be due August 2, or may have a later due date.  You can verify due dates by logging into your online account using your library card number and PIN.  If you require assistance to access your account, or have other questions, please email librarian@middlesex.ca or call 519-245-8237 and leave a message with your contact information. 

Computer Appointments:

Computer access is available by appointment only at the Strathroy, Dorchester, Glencoe, Komoka, Lucan and Parkhill Libraries. Hours for computer appointments can be found on our locations page. Book an appointment online or by calling 519-245-8237 and leaving a message with your contact information.  Appointments will be 45 minutes in length and limited to one per person each week. You must be 13 years of age or older to book and appointment.  Patrons will be required to wear a mask while in the library; if you do not have a mask one will be provided.  Washrooms will not be open to the public at this time. 

Digital Collections

While we are closed, please take advantage of our digital services that are always available! Download ebooks, eaudiobooks from cloudLibrary, enjoy newspapers and magazines from around the world with PressReader, stream movies, music and more with Hoopla. All of these digital collections and more online resources are available from the comfort of home with your library card and PIN.  

Find these resources on our Digital Collections page.  Need help getting started?  Find How to Guides and links to support on the Digital Collections Help page.

Need a library card?  Use the online form to apply for a virtual library card .

Questions?

Any changes to library services and hours will be posted on our website and will also be shared on our social media accounts.

Information related to COVID-19 and Middlesex County can be found on the Middlesex County website.

Contact us via email at librarian@middlesex.ca, call us and leave a message at 519-245-8237, Live Chat during business hours, or complete our contact form to request a follow-up email or phone call (even just to chat).