Service Updates

Reopening and curbside update.

Four Locations Opening

Beginning the week of July 26, we will be opening four branches – Dorchester, Glencoe, Lucan and Parkhill - to patrons for short visits to browse the collection, pick up holds, and use computers and wifi.  These branches will have new temporary hours, and all services will be drop-in: no appointment needed. Learn more about what to expect when visiting a library for in person services.

New Temporary Hours beginning July 26

  Monday Tuesday Wednesday Thursday Friday
Dorchester closed 1:00 - 7:00 PM 1:00 - 7:00 PM 10:00 AM - 4:00 PM closed
Glencoe closed closed 10:00 AM - 4:00 PM 1:00 - 7:00 PM 10:00 AM - 4:00 PM
Lucan closed 10:00 AM - 4:00 PM 1:00 - 7:00 PM 4:00 - 7:00 PM closed
Parkhill closed closed 10:00 AM - 4:00 PM 1:00 - 7:00 PM 10:00 AM - 4:00 PM

We will continue to offer curbside pickup at six branches – Ailsa Craig, Ilderton, Komoka, Mt Brydges, Strathroy and Thorndale.  Computers will continue to be available by appointment at the Komoka Library.  Patrons unable to visit a branch for any reason will still be able to request library items delivered by mail. Learn more about Curbside Pickup and Items by Mail.  All other locations will stay closed until further notice.

Taking into consideration the size, layout and other factors unique to each location, we will continue to evaluate our reopening plan and communicate timelines and details as we move forward. We appreciate your continued patience as we implement new procedures to ensure the safety of both the public and library staff.

For assistance, or if you have any questions please contact us.  We can be reached by email at librarian@middlesex.ca, you can chat live with library staff or call us at 519-245-8237.

Curbside Pickup

6 Middlesex County Library locations are currently offering curbside pickup. Patrons are able to place items on hold, and select their desired pickup location, using our online catalogue or the My Library! app. Once notified that items are available for pickup, visit the pickup location during the designated curbside hours. Please bring your library card and adhere to posted directions regarding social distancing. Visit our locations page for to view open branches and curbside pickup hours.

For patrons picking up items from the Ailsa Craig Library, we ask that you book an appointment in advance.  Book by calling 519-293-3441 during curbside hours, or email us at anytime at acraig_staff@middlesex.ca 

 Going forward patrons will have two weeks to pick-up a hold after being notified that it is available.  Those patrons without an email address on their account will be notified by phone, all others will receive the automated email messages that were in use prior to the closure. When searching our online catalogue, you may notice that some items will show up in your search results, but you will not have the option to place them on hold.  These items are temporarily unavailable due to branch closures.  We apologize for this inconvenience, and thank you for your patience while we work through our phased re-opening process.

Important to know:

  • Branches will not be open for browsing, however patrons can select from Quick Picks, Surprise & Binge Bags, and more on display at curbside locations. Other items can be requested by placing a hold using our online catalogue or by calling 519-245-8237.
  • Patrons can request a customized selection of items either for pickup at a branch or to be mailed to their home using our online form
  • Patrons who are unable to use curbside pickup can still have items mailed by selecting “Mail My Items” as their pick-up location. 
  • When placing new holds, the pickup location options will be limited to the ten branches currently open for curbside pickup and Mail My Items for those who wish to have items mailed. As stated above, we will automatically change pickup locations for your existing holds.  This can be changed to another open location of your choice by logging into your online account, emailing librarian@middlesex.ca or by calling 519-245-8237.
  • At this time, there will be a temporary decrease in the number of holds permitted per card to 15.  This will be returned to the previous limit when all branches have been reopened.

For Patrons of Closed Branches

Patrons of the Coldstream, Delaware, Melbourne, Newbury, and Wardsville branches have had their default pickup location changed to a nearby branch open for curbside pickup.  The changed pickup locations are as follows:

  • Coldstream and Delaware have been changed to Komoka
  • Melbourne, Newbury and Wardsville have been changed to Glencoe

If you would prefer a different pickup location, including having your items mailed, login to your online account and select your preferred curbside pickup location from the drop down menu.  If you have a hold that is ‘Ready for Pick-Up’ or ‘In Transit’ and you are unable to change the location please email us at librarian@middlesex.ca or call 519-245-8237 for assistance.

Items by Mail

For patrons that are outside of the communities where branches are offering curbside pickup, or for those unable to visit a branch, we are still offering items by mail. When placing holds in the online catalogue, simply select "Mail My Items" as the pickup location. If you need assistance, please email librarian@middlesex.ca or call 519-245-8237.

Items received by mail can be returned to the drop box at 14 of our locations.  Drop boxes are available 24/7, even at locations that are temporarily closed, with the temporary exception of the Delaware Library.

Returning Items

Items can be placed in the drop-box or returns slot at 14 locations.   Returns will not be accepted at the circulation desk, however branches offering in person services and are able to do so safety, may offer an alternative inside location to return items.  Please confirm with staff and follow any posted directional signage.

As of July 26, Middlesex County Library will no longer be quarantining returned materials. However, due to limited open hours, items may still remain on your account for a number of days after being returned.  You may receive overdue notifications during this period, please disregard if the item(s) have been returned.

Overdue fines will continue to be waived during this period, but charges for lost and damaged items will apply.

You can verify due dates by logging into your online account using your library card number and PIN.  If you require assistance to access your account, or have other questions, please email librarian@middlesex.cachat live with Library Staff during business hours, or call 519-245-8237 and leave a message with your contact information. 

 

Computer Access

Mobile Hotspots

Hotspots are connected to a cellular network and can be used with any wireless device.  Due to data limits, not all websites and apps will be available for use; ask staff for more information. Borrowers must be 18+ with a valid Middlesex County Library card.  To learn more about how hotspots work, check out our getting started PDF. 

Call 519-245-8237 for assistance, or reserve using our online catalogueHotspots must be picked up at the owning library (look for your desired pickup location when placing the hold). They are currently available in Strathroy, Dorchester, Glencoe, Lucan and Parkhill. Hotspots loan for 7 days, and can be renewed once if no one else has requested.  

Computers and WiFi

As of Monday July 26, computer access the Dorchester, Glencoe, Lucan and Parkhill Libraries will be offering computer access during all open hours on a first come, first served basis. As well, branches open for in person services will have a limited number of designated WiFi usage spaces in the branch.  Use of computers and WiFi spaces will be limited to 30 minutes. 

Computer Appointments and Tech Support Sessions will continue to be available at the Komoka Library. Book an appointment online or call 519-245-8237 for assistance.

WiFi is available at all 15 of locations, even when branches are closed.  Patrons are welcome to use WiFi from outside of the library if able to so.

Creative & Maker Spaces

Limited access to the spaces in both Dorchester and Glencoe is available; please contact the branch directly for more information. The Dorchester Library can be reached at 519-268-3451, the Glencoe Library can be reached at 519-287-2735.

Printing, Photocopying & Faxing

Printing, photocopying and faxing will be available for patrons visiting open branches, and during computer appointments at the Komoka Library.

We will continue to offer our printing service at branches offering curbside pickup, and to assist with keeping visits to open branches brief.  To utilize the print service, simply complete the online form and upload your documents. Please wait until you are contacted by the library to visit to pickup your prints.

As of July 26, Middlesex County Library will resume collecting fees* for these services.  Payments can be made in cash or by cheque.  If you are a Middlesex County Library cardholder, charge may also be applied to your account and paid online.

  • Black & White Prints/Copies - $0.15 per printed side 
  • Colour Prints/Copies - $0.25 per printed side
  • Local Faxing - $0.50 per page 
  • Long Distance Faxing - $1.00 per page 
  • Scan to email available free of charge

*Fee exemptions are available for items related to government services, social services, legal aid, partnership programs and employment services. Please verify exemptions with staff.

Strathroy Construction Disruptions

Curbside pickup for the Strathroy Library has been moved temporarily to our library administration building located at 34-B Frank Street (behind the Strathroy Library).  Hours at this location will be: Monday 1-4 pm, Tuesday 1-7 pm, Wednesday 1-4 pm, Thursday 1-4 pm and Friday 1-4 pm.  

The book return for the Strathroy Library has also been relocated to this location. 

Computer appointments at the Strathroy Branch are suspended until further notice, due to the ongoing construction project.

For more information about this exciting renovation project to create an EarlyON Child and Family Centre within the Strathroy Library please read our press release.

Delaware Library Book Return

The book return at the Delaware Library has been temporarily closed. This is a temporary disruption, not a permanent removal - the book return will be replaced to ensure that residents are able to conveniently return library materials.  We apologize for this inconvenience.

Delaware patrons are asked to please consider returning their items at the Komoka or Mt Brydges Libraries, or any other Middlesex County Library location that is convenient for them. 

If you have questions or concerns, please contact us at 519-245-8237.

Digital Collections

While we are closed, please take advantage of our digital services that are always available! Download eBooks & digital audiobooks from cloudLibrary and Axis 360, enjoy newspapers and magazines from around the world with PressReader, stream movies, music and more with Hoopla, stream high quality cinema and children's content with Kanopy, and improve your skills with courses from Udemy. All of these digital collections and more online resources are available from the comfort of home with your library card and PIN.  

Find these resources on our Digital Collections page.  Need help getting started?  Find How to Guides and links to support on the Digital Collections Help page.

Need a library card?  Use the online form to apply for a virtual library card.

Questions?

Any changes to library services and hours will be posted on our website and will also be shared on our social media accounts.

Information related to COVID-19 and Middlesex County can be found on the Middlesex County website.

Contact us via email at librarian@middlesex.ca, call us and leave a message at 519-245-8237, Live Chat during business hours, or complete our contact form to request a follow-up email or phone call (even just to chat).